Our goal is to provide courteous and knowledgeable support.   We strive to maintain the highest level of customer service, and have implemented procedures to make sure our level of support is one of the highest in the industry.  We have implemented over the past year a survey/rating system that is being used for all our support correspondence with our clients.
 

Company Support Statistics

Handled

Rated Above Average

Average Wait Time

Support Calls

112,532

87%

1.20 Minutes

Chat Support

4994

75%

 0.75 Minutes

*Statistic Dates: 01-01-2007 to 9-30-2008

**Updated Monthly